FlowerShop Media Inc. (“FSM”) offers what is known in the industry as a Demand Side Platform (“DSP” or “Platform”). We provide technology that helps advertisers and their advertising agencies manage digital advertising campaigns across many channels, such as websites, apps, audio, smart TVs, and other video.
We, and our clients, collect and use data both to help ensure that the ads you see are relevant and to measure and report on their effectiveness.
Our audience segmentation products, which are a part of our Platform, uses data to produce a mapping of devices that might be related to each other, meaning that they might be used by the same person or by people within the same household. This helps advertisers better target and measure their campaigns, as well as limiting the number of times the same person or household sees an ad.
Data that is in our Platform is pseudonymous, which means that it does not directly identify people. Our Platform doesn’t contain names, email addresses, phone numbers, or the like, and we prohibit our clients and partners from providing that kind of data into our Platform. Our clients and partners may, outside of our Platform, have access to other information about you, including information that directly identifies you. Such information is governed by the clients’ own legal requirements, privacy policies, contracts, or other terms that they have in place.
Our references to our Platform in this policy only refer to FSM’s own advertising technology platform and systems and do not include the technology or systems of clients or partners that use or integrate with us. They are bound by our policies when they use our Platform.
FSM adheres to the Network Advertising Initiative (NAI) NAI’s 2020 Code of Conduct. FSM also follows the industry self-regulatory guidelines of the Digital Advertising Alliance, the Digital Advertising Alliance of Canada, and the European Digital Advertising Alliance.
FSM also implements and adheres to the specifications and policies of the IAB EU Transparency & Consent Framework as part of our compliance with EU data protection law. FSM’s identification number within the Framework is 21. See http://advertisingconsent.eu for more information.
The Platform allows advertisers and advertising agencies to manage digital advertising campaigns. We operate as a Demand Side Platform; meaning, we represent the demand side of the digital advertising marketplace, in which advertisers and agencies with ads to display are the “demand” and publishers with space for such ads on web pages, apps, smart TVs and other digital properties are the “supply”.
Digital advertising uses data to make ads more effective and to measure their effectiveness. Without data our advertiser clients wouldn’t know, for example, if 100 different users each saw an ad, or if one user saw the same ad 100 times. This data is crucial to online and mobile content. Without data like this, advertisers would potentially pay publishers much less, forcing publishers to either show more ads or make users pay for their content.
Advertisers and their agencies collect and use data on the Platform in different ways. They may bring their own data to the Platform, collect data using the Platform, or remove their data from the Platform. We contractually prohibit them from having data that directly identifies individuals, such as names, email addresses, phone numbers, and the like on the Platform. Instead, data on the Platform is what we call pseudonymous, as described further below.
THE DATA THE PLATFORM COLLECTS AND PROCESSES
The Platform collects and processes pseudonymous – i.e. not directly identifying – data about users, devices, and ads and where they’re shown. This includes:
· unique cookie identifiers
· mobile device advertising identifiers
· IP addresses
· interest information stored and/or used on the platform by clients and partners
· interest information we create
· other information about browsers and devices, such as type, version and settings
· location information based on IP address or latitude/longitude coordinates, if provided to us
· information about ads that are shown, such as which ads are shown to a device or user, where (which web page or app) they are shown, and at what time
HOW THE PLATFORM COLLECTS DATA
The Platform receives data in several ways, including the following:
· Bid requests, which are sets of information that describe an ad space that is available to be filled. We get these requests from the “supply” side of the advertising ecosystem, meaning websites, apps, smart TVs, and others, as well as their agents. The requests contain information about the ad space, the device, and sometimes the user, including location information. They also usually have an ID that enables us to match the request with information we may already have.
· Purveyors of connected TV devices and apps can send us information about the video content viewed on the device or app.
· Pixels and cookies, which allow us to recognize web browsers across sites and over time, and therefore to record information about them over time.
· Mobile SDKs are bits of code that some of our partners enable to be placed in mobile apps. This enables our partners to send us data about the mobile app and device in association with the mobile device ID.
Cookies help us by enabling our ability to distinguish between, recognize, and store data about unique web browsers and devices, and to store data on our servers for the advertising purposes described here. FlowerShop Media is the main cookie and ID used to recognize web-browser profiles over time across sites. The cookie has a lifespan of 1 year from the time you last received an ad from the Platform. This lifespan may be updated each time you interact with the Platform.
In order to be able to transmit requests for ads, and other data about users or devices, between sellers and buyers, and to help show you ads that match your likely interests, we engage in cookie syncing, meaning that we match our cookie IDs are matched to clients’ and partners’ cookie IDs. We also use non-unique cookies to store cookie-based opt-out choices, when users opt out of targeted advertising.
THE PURPOSES FOR WHICH THE PLATFORM PROCESSES DATA
The Platform processes data both on our own behalf and on behalf of clients and partners for purposes related to targeting, delivering, measuring and reporting on advertising.
· Personalizing ads: We use data to increase advertising relevancy and effectiveness.
· Ad delivery: We may use data to technically deliver an advertising and measure success of delivery.
· Frequency and other reporting: We use data to keep track of how many times an ad was shown, as well as where and when.
· Measurement and analytics: We use data to measure how well ads perform, such as whether users clicked on the ad or went to a client’s store after their ad campaign was shown.
· Reporting: We may use data to measure, attribute, and report on the performance and success of campaigns. This includes transaction reporting and verification.
· Clicks and conversions: We may use data to measure actions taken by a user with respect to a particular ad, i.e., a click on an ad, or a download of an app.
· Attribution: We may use data to match particular ad views to subsequent actions taken by a user. For example, a car advertiser might be able to see that someone who saw an ad for a car four times, purchased that car. This would be done by stitching together data collected from our Platform with the advertiser’s own data and data from other companies. In doing so, we don’t receive any data that allows us to directly identify the purchaser of the car.
· Cross device graphing: We may use data and algorithms to associate devices that might be related to each other, such as devices used by the same person or in the same household.
· Detection of malicious or invalid activity: We process information in an attempt to prevent malicious activity or invalid ad traffic. This may include identifying and preventing purveyors of malware or bots that try to take advertising dollars for ads that aren’t shown to real users or that try to harm users’ devices.
MORE ABOUT PERSONALIZATION
As part of our Platform, we may create and use user profiles associated with unique IDs. This means that we look at the information associated with the IDs and with the requests for ads, such as the content in which the ad is shown, the time, the geographic location, and the type of device. Sometimes we use information about whether or how users responded to ads to find other users who would respond to ads. We apply various computational methods on this information to find groupings of IDs that may have certain common interests or characteristics, such as “clothing,” “sports,” “travel,” “male,” “25-54,” and so on. Our Platform also enables data suppliers to bring data to the Platform that our clients can use on the Platform to improve their ad campaigns.
Clients can bring their own data to the Platform for their own personalization. Their sources and methods for acquiring this data vary and are subject to our clients’ own policies and legal obligations.
We contractually prohibit certain types of data from being introduced onto the Platform, such as directly identifying data or sensitive data, as further described below.
Data that is considered “sensitive” or in special categories according to local rules, including data about children, is subject to restrictions on the Platform. Some examples of sensitive data may include your social security number and financial account numbers, and may also include information related to your health, such as information on certain past, present, or future medical conditions. Our contracts prohibit clients and partners from using data on the Platform that is from or about users that they know are children or that is considered sensitive or special. We do not knowingly use such data on the Platform.
SHARING AND TRANSFER
We will share your information with third parties only in the ways that are described in this policy.
· Some of the data processed on the Platform belongs to our clients. When this is the case, our clients can take this data, such as records of advertising impressions, off of the Platform. We also may share this data with third parties on their behalf pursuant to their instructions.
· We share pseudonymous IDs that we think might be related to other pseudonymous IDs with clients and partners that use our Audience Segmentation product.
· Some of our clients and partners receive bid request data through the Platform for advertising purposes.
· We may share data in order to investigate or prevent reasonably suspected malicious activity, fake traffic, or other activity that may be harmful to us or our clients.
· We may share data with our service providers that store or process data in furtherance of the services we offer on the Platform on our behalf.
· We may transfer data to a successor entity in connection with a corporate merger, consolidation, sale of assets, bankruptcy, or other corporate change.
· We may share aggregated data that does not include individual-level records with any party or publicly.
· We may disclose personal data in response to lawful requests by public authorities, including to meet national security or law enforcement requirements.
SECURITY AND DATA RETENTION
We retain the pseudonymous data collected on our Platform for up to 18 months. After 18 months (often sooner) the data is de-identified or aggregated and stored for up to 3 additional years. This retention policy does not apply to client or partner data.
We have implemented security measures, including physical, electronic and administrative safeguards, to prevent the unauthorized access to, loss, misuse, or alteration of the information that our Platform collects. We believe these measures are appropriate given the nature of the data and our systems, but we make no assurances in this policy about our ability to prevent any such event or the possible harm to you or any third party that could arise from it.
Industry opt-out pages. The online advertising industry provides websites from which you may opt out of interest-based advertising from FSM and other companies that participate in industry self-regulatory programs. The US-based opt out pages are www.aboutads.info/choices and www.networkadvertising.org/choices. The European based page is www.youronlinechoices.com. In Canada, use youradchoices.ca/choices.
For mobile apps. You can opt out of FlowerShop Media using information about your usage of mobile apps that are targeted to your interests by using your device settings, for most devices. We are not able to directly access the Mobile App Opt-Out on devices that offer it. To learn how to use the mobile app opt out, consult your device instructions. To find information on Opting out on Mobile Devices please visit http://www.networkadvertising.org/mobile-choice
For Internet Connected TVs. Many connected TVs and related devices offer a choice mechanism similar those offered by mobile devices. When received, FlowerShop Media will honor these signals. To find out more, including device specific instructions, please visit visit https://www.networkadvertising.org/internet-connected-tv-choices/
You may have certain legal rights with respect to data FSM collects and processes in association with your device. These rights may include the right of access, deletion and correction of personal data. These rights may be limited, for example if fulfilling your request would reveal personal data about another person, if they would infringe the rights of a third party (including our rights) or if you ask us to delete information which we are required by law to keep or have compelling legitimate interests in keeping. We will inform you of any relevant exemptions we rely upon when responding to any request you make.
CHANGES TO OUR POLICIES
We may revise this policy at any time. However, if we make material changes, we will not apply them retroactively.
You may contact us regarding privacy.
Email: [email protected] or call us at 1-602-888-1581